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Is it Irrational? Who Cares?!?

Is it Irrational? Who Cares?!?

A Tale of Two Customer Service Experiences What a morning! After watching a webinar on the critical importance of customer experience, I...

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Your Strategic Plan Needs to See the Future…but How?

Your Strategic Plan Needs to See the Future…but How?

Innovation Lessons from a Martial Arts Seminar?

Innovation Lessons from a Martial Arts Seminar?

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Why Your Team Needs Some Idiots and Maniacs

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