The expanding role of design in creating an end-to-end customer experience
This article from McKinsey (http://bit.ly/2qWLuvk) gets one of it's early assertions wrong: "Products, services, and environments—both...
Innovation Lessons from a Martial Arts Seminar?
Innovation is like a street fight. Or at least that’s the thought that popped into my head at one point during a recent self-defense...
Innovation Requires Ant-Colony Management
The problem of managing innovation (and innovators) is one of the most challenging aspects of running an organization well....
