Three Strikes of a Customer Experience
The Little Things of Customer Experience Count I gotta share my morning experience, in an effort to illustrate the importance of customer...
Innovation and Why Your Baby is Ugly
I was born in that strange era where doctors believed that women didn’t know how to properly give birth. Even though they had been doing...
How Not to Solve Problems
Spinning Wheels Have you ever been a part of a meeting like this one that I was asked to observe? A group of diverse, talented, and smart...
Fear: The Anti-Innovator
Fear is one of the most basic human emotions. It has contributed significantly to mankind’s survival. Without it, our ancestors would...
Mission: Innovation
[Author's note: If you find listening to the Mission: Impossible theme music makes you feel like you can run through a brick wall, you...
